Return policy

Thank you for shopping with Cashcary.shop! We are dedicated to delivering top-quality products and exceptional customer service. To ensure that you have a smooth shopping experience, we’ve put together the following return and refund policy. Please take a moment to read through it before placing your order.

1. General Return Policy

We aim to ensure your complete satisfaction with your purchase from Cashcary.shop. If for any reason you wish to return a product, we offer a return option within the guidelines below. Please follow these instructions to ensure your return is processed correctly.

  • Return Window: You can submit a return request within 30 days from the date of receiving the item. Requests made after this 30-day period will unfortunately not be accepted.

  • Return Conditions: The item must be unused, unopened, and in its original condition, including all packaging. Any returned products must be undamaged and free of wear.

2. Return Rules for Specific Products

Due to hygiene and safety regulations, feminine hygiene products (such as sanitary pads, tampons, menstrual cups, etc.) cannot be returned or exchanged once the packaging has been opened, unless:

  • The product is defective (such as physical damage, contamination, or incorrect items), or We accidentally sent the wrong product.Please verify that the product is correct before completing your purchase.

3. How to Process a Return

To return a product, please follow these steps:

  1. Contact Our Support Team: Within 30 days of receiving your order, send an email to our support team at [email protected], providing your order number, the product you wish to return, and the reason for the return.

  2. Return Approval: Our customer service team will assess your return request. If it meets the conditions of our policy, we will send you instructions on how to proceed with the return.

  3. Return Packaging: Ensure the product is unused, in its original packaging, and returned in good condition. We recommend using a tracked shipping service to return the item, as Cashcary.shop is not responsible for items lost or damaged during return transit.

  4. Return Shipping: The cost of return shipping will be covered by the customer, unless the product is defective or we made an error in fulfilling your order.

4. Refund Policy

Once your return is received and processed, your refund will be issued according to the following terms:

  • Refund Method: Refunds will be credited to your original payment method. Please note that processing times for refunds may vary and generally take 5-7 business days, depending on your bank or payment provider.

  • Refund Amount: The refund will be issued for the amount paid for the product, excluding shipping costs. If you applied a discount or promotion at the time of purchase, the refund will reflect the actual amount paid.

  • Partial Refunds: If only part of your order is returned, the refund will be calculated proportionally.

5. Exchange Policy

If you received a faulty or incorrect item, you are entitled to an exchange. Requests for exchanges must be made within 7 days of receiving the product. Requests received after this period will not be processed. The product must be unopened and in its original packaging.

  • Exchange Process: To initiate an exchange, contact our customer support team, providing the order number and details about the issue with the item. If the exchange request is approved, we will guide you through the return and replacement steps.

  • Shipping Responsibility: If the exchange is due to a fault with the product or an error in fulfilling the order, we will cover the return shipping cost. For other exchanges, the customer is responsible for return shipping fees.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once the packaging has been opened:

  • Feminine Hygiene Products (including sanitary pads, tampons, menstrual cups, etc.)

  • Personal Care Products (such as cosmetics, skincare products, etc.)

In the event that a product is defective or damaged during delivery, we will offer a solution, which may include a return, exchange, or refund.

7. Exceptions to Return & Refund Policy

The following situations are not eligible for return or refund:

  • Used or Opened Items: Feminine hygiene products that have been used or opened cannot be returned, unless the product is defective or faulty.

  • Change of Mind: Returns due to reasons such as personal preference, size or color differences, or incompatibility with expectations are not accepted unless the product is defective.

  • Lost or Damaged Products: Cashcary.shop is not responsible for lost or damaged returns if the item is not shipped using a trackable method.

8. Consumer Rights Under Australian Consumer Law

In accordance with Australian Consumer Law, you are entitled to consumer guarantees, which ensure that the products you purchase meet certain standards of quality and are fit for their intended purpose. If a product is faulty or not as described, you have the right to request a return, exchange, or refund.

9. How to Get in Touch

If you have any questions regarding returns or need assistance with your order, please don’t hesitate to reach out to us:

  • Email: [email protected]

  • Phone: +61 3 8689 7577

  • Address: 201 Spencer St, Docklands VIC 3008 Australia

We are committed to providing excellent service and will do our best to resolve any issues promptly. Thank you for choosing Cashcary.shop!